If the tracking information for your package confirms delivery and you cannot locate the delivered package, please follow the steps below.

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Note: Le Labo Fragrances monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Le Labo Fragrances reserves the right to limit or deny the reshipment or credit of an order/item in all instances.